Lead, motivate and supervise the Customer Service Team in the provision of an efficient and effective support, advice and information service for a diverse range of customers to the Council meeting the service key performance indicators.

To ensure that customers receive a high standard of care and support enabling them to access services whether they contact the Council as a visitor, by phone, email or online in keeping with the Council’s customer charter.

To assist with the day to day management of all aspects of the Council’s customer service centre and liaise with all service areas to improve the customer experience through innovative and creative service improvements.

How to apply

When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer some application questions.  The application questions require a yes/no response.  Please make sure your CV shows how you meet the requirements for the role you are applying for, the job profile below will show the essential selection criteria.  An optional CV template is provided below.  

Closing Date: 1st October 2025

Interview Date(s): W/C 14th October 2025

Please note:

The Council will not normally re-employ ex-employees in receipt of:

· a severance payment (within 12 months of leaving)

· a local government pension (applies to Senior Officers only) unless the appointment is business critical

For further information, please email recruitment.team@bedford.gov.uk

Armed Forces Covenant

Bedford Borough Council is proud to be a member of the Armed Forces Covenant, we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for.

https://www.bedford.gov.uk/your-council/about-council/armed-forces

Disabled Applicants

Bedford Borough Council is  a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.

https://www.bedford.gov.uk/jobs/more-information-and-how-apply/information-and-guidance-applying-council-vacancies/disability

Care Leavers Covenant

Bedford Borough Council is proud to have signed up to the Care Leavers Covenant.  If you are currently looked after by a local authority or a care leaver (care experienced young person), and under the age of 25, we pledge to guarantee an interview if you meet the minimum criteria for the role you are applying for.

https://mycovenant.org.uk/about/

Basic DBS Post 

You will be required to complete a basic criminal records check for unspent convictions.