Customer Service Officer

Job details

General information

Reference

005195  

Closing Date

07/08/2026

Service Area

Directorate

Environment

Service Area

Housing

Vacancy Details

Category

Customer Service - Customer Service - All

Job Title

Customer Service Officer

Grade

BBU08

Salary Range (£ pro rata for part time roles)

BBU08 31,537 - 34,434

Contract Type

Full time permanent

Contract Hours

37

Job Advert

A fantastic opportunity has arisen for someone with a positive attitude and excellent Customer Service skills to join our fast paced team based in Bedford town centre.

 

This could be the job for you if you love interacting, communicating, problem solving and helping people. Take the next step in your career.

 

Closing date: 7th August 2026

Interviews will be held week commencing 24th August 2026.

 

How to apply

When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer some application questions.  The application questions require a yes/no response.  Please make sure your CV shows how you meet the requirements for the role you are applying for, the job profile below will show the essential selection criteria.  An optional CV template is provided below.  

 

Please note:

The Council will not normally re-employ ex-employees in receipt of:

· a severance payment (within 12 months of leaving)

· a local government pension (applies to Senior Officers only)

unless the appointment is business critical

For further information, please email recruitment.team@bedford.gov.uk

 

Guaranteed interview schemes

Bedford Borough Council is proud to be a member of the Armed Forces Covenant and the Care Leavers Covenant, we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for.  Bedford Borough Council is also a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.  

 

Visa Sponsorship

Bedford Borough Council is unable to offer visa sponsorship for this role

Additional Vacancy Information

Allowance (pro rata for part time roles)

N/A

Work Pattern

Full Time, 37 hours per week

Is this an enhanced DBS role?

Yes

Is this a politically restricted role?

No

Is this a customer facing role which requires a fluent English Speaker?

Yes

Vacancy Location

Location

Bedfordshire, Bedford Borough Council Recruitment, Bedford

Location

Borough Hall Bedford

Is this a designated car user position?

No

Attachments

Job Profile

Customer Service Officer Job Profile.pdf (644 Kb) Download attachment 

CV Template

CV Template.docx (16 Kb) Download attachment