Bedford Borough Council vacancy search engine

Customer Feedback Officer


Job details

General information

Reference

001490  

Closing Date

11/07/2022

Service Area

Directorate

Corporate Services

Service Area

Customer Services & Customer Feedback

Vacancy Details

Category

Customer Service - Customer Service - All

Job Title

Customer Feedback Officer

Grade

BBU09

Salary Range (£ pro rata for part time roles)

BBU09 29,174 - 31,895

Contract Type

Full time permanent

Contract Hours

37.00

Job Advert

This is a busy role in the Council's customer services and customer feedback team.

You will provide the Councils corporate response to all forms of customer feedback including complaints. You will work with all council service areas to provide a timely and efficient service.

 

 

How to apply

To apply you will need to upload a current CV and a document detailing how you meet the selection criteria for the role.  The selection criteria can be found in the job profile below.  Optional CV and selection criteria templates are provided below.  If you do not upload both documents the panel may be unable to score your application.

 

Please note:

The Council will not normally re-employ ex-employees in the following circumstances, unless the appointment in business critical:

·       Ex-employees in receipt of a severance payment (within 12 months of leaving)

·       Ex-employees in receipt of a local government pension

If you would like further information, please email recruitment.team@bedford.gov.uk

 

Additional Vacancy Information

Allowance (pro rata for part time roles)

N/A

Work Pattern

Monday to Friday

Is this an enhanced DBS role?

No

Is this a politically restricted role?

No

Is this a customer facing role which requires a fluent English Speaker?

Yes

Vacancy Location

Location

Bedfordshire, Bedford Borough Council Recruitment, Bedford

Location

Borough Hall, Cauldwell Street, Bedford, MK41 9AP

Is this a designated car user position?

No

Attachments

Job Profile

Customer Feedback Officer Job Profile.pdf (216 Kb) Download attachment 

CV Template

CV Template.docx (16 Kb) Download attachment 

Selection Criteria Template

Selection Criteria template.docx (11 Kb) Download attachment